Refund policy

We have a range of meals to choose from on our website and we advise that you carefully select your options. After placing your order, please review all items you've selected to ensure no mistakes have been made. 

  • We do not give refunds due to a change of mind, accidental purchases, personal opinion, accidentally creating a recurring account, stolen deliveries during the residential period, your business being closed upon delivery, unforeseen circumstances, misadventure of your delivery due to your delivery instructions, incorrect/incomplete delivery addresses, missing our order cut-off time, or simply due to personal preference. 
  • We do not process refunds for orders that have been stolen during the residential period. This is a high-risk time to get your order delivered and we do not recommend it - especially if you live in a gated or closed-off complex.
  • We do not process refunds for orders that are delivered earlier than expected. As per our Shipping Policy, your delivery may arrive before our stated delivery time frame due to our courier's routes, delivery loads, etc. If you place an order during this time frame please ensure you add detailed delivery notes for our courier service to follow. 
  • We do not process refunds for orders that do not have any delivery instructions. 
  • We do not process refunds for items that have been damaged during transit. 
  • Canceling/deleting your recurring order via your online account only cancels your next scheduled order and does not cancel the order that has already been processed. If you would like to cancel your recurring order that has already been processed you need to email hello@bondimealprep.com.au and our team will help you further. Please note a cancellation fee will apply.

  • We do not accept refund claims made after the day of your delivery. 
  • All refunds take between 5 - 10 working days to be returned back onto your original payment method.